Return & Exchange Policy

• ✓Product has manufacturing defects (e.g., torn lens, scratched lens)
• ✓Received wrong model or wrong color from the order
• ✓Product is still sealed and in perfect condition with original packaging

• ✗Product that has been opened and used (for eye hygiene reasons)
• ✗Product reported after 7 days from the delivery date

Request an exchange within 7 days from the delivery date by contacting us via LINE Official (@glitzlens) or Instagram DM (@glitzlens). Please include photos of the product issue and your order number.

1. 1Report the issue via LINE Official or Instagram DM with photos and your order number
2. 2Our team will review and respond within 1-2 business days
3. 3Ship the defective product back to Glitzlens (per shipping cost conditions)
4. 4Glitzlens ships a replacement product within 1-3 business days

• ✓If caused by Glitzlens (wrong model, defective product) — Glitzlens covers all shipping costs
• ✓Other cases (e.g., change of mind, sealed product) — customer covers return shipping cost